FAQ

A Vehicle Service Contract (VSC) is an agreement between you and Auto Guard Protect that provides repair coverage for your vehicle after the manufacturer’s warranty expires. It’s often referred to as an “extended auto warranty,” but it is not a warranty.

To prevent misuse, there is a standard 30-day and 1,000-mile waiting period from the time of purchase before your coverage becomes active. This ensures that preexisting issues are not claimed under your policy.

No. A VSC is designed to provide repair coverage after the manufacturer’s warranty expires. If your vehicle is still under the manufacturer’s warranty, your VSC will complement it by covering repairs the original warranty might not include.

Yes, certain exclusions apply. Coverage does not include:

Routine maintenance (oil changes, tire replacements, etc.)

Cosmetic repairs (paint, upholstery, etc.)

Repairs due to neglect or improper maintenance

Preexisting conditions

Yes! You can choose any repair shop certified by ASE (Automotive Service Excellence) or a dealer service center. We’ll handle the costs directly with the shop to minimize your out-of-pocket expenses.

Bring your car to your chosen repair shop.

Provide your Auto Guard Protect information.

The repair shop will contact us directly to authorize covered repairs.

Once approved, we’ll handle payment for covered parts and labor.

Yes, most plans include a deductible, which you pay out of pocket for each covered repair. Deductible amounts vary by plan and are clearly outlined in your contract.

Payments can be made in full to secure the best discounts, or you can opt for monthly payments to accommodate any budget. Our flexible payment terms are designed to suit your financial needs.

Absolutely! We offer coverage for both new and used vehicles, provided they meet our eligibility criteria. Cars with higher mileage or older models may have specific limitations.

Eligibility depends on your car’s make, model, year, and mileage. Vehicles with over 100,000 miles or major preexisting conditions may not qualify for coverage.

Yes, your VSC is transferable to a new owner, which can increase your vehicle’s resale value. Please contact our support team to initiate the transfer.

Yes, you can cancel your policy at any time. If you cancel within the first 30 days and have not filed a claim, you’ll receive a full refund. After 30 days, refunds will be prorated based on your policy's usage.

No, there is no limit to the number of claims you can make. However, the total cost of repairs cannot exceed your vehicle’s market value.

Yes. Regular maintenance (oil changes, tire rotations, etc.) is required to keep your coverage active. Failure to maintain your vehicle may void your policy.